Yesterday was my first day as a dealer. Bought a tri-pack because going into this business was a family decision and we wanted a strong expression of commitment. We can do this!
The exhilaration was short-lived. After a disappointing experience registering the first of 3 dealerships in Galleria (slow, inadequate assistance…), I decided to register the remaining two at home. Bad decision.
When I got home, I managed to register the 2nd dealership successfully. Then, in the middle of registering the 3rd one, the loadxtreme.ph went down. Checked my internet connection, it was ok. Tried again — still got a message saying server was down. Went to mylx.biz, that was down too. Waited a while, loadxtreme.ph was back up but mylx.biz was still down. Tried reaching customer service landlines …… ringing, ringing, ringing. Both numbers.
Thus, ended my first day.
This morning, with renewed hope, I tried again. Lo and behold, both sites are up. Logged in. All two accounts registered yesterday were reflected as expected. Tried registering the 3rd dealership. An error message appeared — SAC already used. What the…?
Tried customer service hotlines again. Ringing…ringing…ringing. In short, nothing. I AM SO FRUSTRATED at my inability to reach vMobile. For a business that is expected to thrive on accessibility, I do not see how I can do this if I am not even able to receive the support I should be getting.
More important than accessibility, I am now concerned about technical reliability. It should be a simple matter to register an account. The sites should almost never be down!
To add insult to injury, I also tried using the mobile command LX NEWCEL to change a registered mobile number. All my attempts yesterday and today have not been successful.
So, having tried via website, via landline and via mobile, I resolved to try yet again. I wrote an email. I got the standard auto-reply but so far, no action yet.
Finally, I decided to write this blog.
I am a very confused, bothered, bewildered, frustrated and DISAPPOINTED newbie. I’m still hopeful that this is just an isolated experience and not a usual scenario for dealers of vMobile to be experiencing. I’m willing to give vMobile the benefit of the doubt, for now. What else can I do, having already put my 12k’s worth (not just 2 cents) in.
But somebody better get back to me soon with a solution to my problem.
Soon, as in today.